RETURNS & EXCHANGES
Changed your mind? No stress. Here’s how it works:
If it’s our mistake (wrong item sent, damaged, or a quality issue):
- We’ll make it right — your choice of a full refund or a free exchange.
- Return shipping is on us.
- Just email us first with a photo so we can sort it out quickly.
If it’s a fit or style thing (wrong size, not quite you):
- Within 30 days of delivery: exchange or store credit.
- Within 14 days of delivery: refund to your original payment method.
- For items under $40: we’ll offer store credit without asking you to ship the item back — just email us.
- Return shipping is on you, and any import duties paid are non-refundable.
- Items must be unworn, unwashed, with tags attached. We refund after a quick inspection.
Final sale
For hygiene and product-integrity reasons, the following items are final sale and cannot be returned or exchanged:
- Jewelry
- Socks, tights, and other hosiery
- Intimates and adhesive bras
- Items marked “Final Sale”
Items purchased during promotional events or clearance sales may also be final sale when clearly stated on the product page or at checkout.
How to start a return: email gaiabc1106@gmail.com with your order number (plus photos if there’s an issue). We’ll reply with the return address and next steps.
In-store purchases at our GAIA boutique (Aberdeen Square #2170, Richmond) follow a separate in-store policy — please ask our team or contact us for details.